Help Center & FAQs

We currently offer five puzzle sizes:

• 1000 pieces — 19.25" × 26.625"
• 500 pieces — 19.25" × 26.625"
• 252 pieces — 14" × 19.25"
• 100 pieces — 14" × 19.25"
• 48 pieces — 14" × 19.25"

Larger piece counts work best for adults, detailed photography, and longer puzzle sessions. Smaller sizes are ideal for kids, quick projects, and casual gifting.

The right puzzle size depends on the image detail, age group, and difficulty level you want.

• 48 pieces — young children
• 100 pieces — kids and beginner puzzlers
• 252 pieces — families and casual puzzlers
• 500 pieces — balanced challenge for adults
• 1000 pieces — experienced puzzle lovers

Images with strong contrast and clear subjects are generally easier to complete than photos with large areas of similar color.

Average piece sizes vary depending on the puzzle format:

• 1000 pieces — approximately 11/16" × 11/16"
• 500 pieces — approximately 1-1/16" × 1-5/16"
• 252 pieces — approximately 1-1/16" × 1"
• 100 pieces — approximately 1-7/8" × 1-7/16"
• 48 pieces — approximately 2-1/2" × 2-3/16"

Because our puzzles use varied cut patterns, individual pieces may differ slightly in shape and size.

A random puzzle cut uses varied piece shapes instead of a perfectly uniform grid pattern.

Many puzzle enthusiasts prefer random-cut puzzles because they feel more natural, visually interesting, and less repetitive during assembly.

Our puzzles are produced using premium ESKA puzzle board with a sturdy feel and precision-cut interlocking pieces.

We also use eco-friendly, non-toxic inks and recyclable packaging materials wherever possible.

Our puzzles are produced using premium 70pt blue puzzle board for durability, clean piece separation, and a substantial feel during assembly.

All puzzle sizes currently ship in a premium rigid two-piece box measuring:

10" × 8" × 1.75"

The box is designed for both protection and gift presentation.

Explore our custom puzzle box and its included personalization options.

All puzzles are produced in the USA.

We currently accept:

• JPG / JPEG
• PNG
• GIF
• SVG

Most smartphone and digital camera photos work well without additional editing.

Higher-resolution images generally produce sharper printed results.

Recommended minimum image sizes:

• 48 / 100 / 252 piece puzzles: at least 2000 pixels on the longest side
• 500 / 1000 piece puzzles: at least 3000 pixels on the longest side

Well-lit, sharp photos typically create the best results.

For help checking your image size and choosing a suitable photo, see our Photo Quality Guide.

A 300 DPI image is ideal when available, but modern phone and camera photos usually work well as long as the original image has not been heavily compressed or cropped.

Yes. Most modern smartphone photos work very well for puzzle printing.

For best results:

• use the original image
• avoid screenshots
• avoid heavily compressed social media downloads

The maximum upload size is currently 50 MB per image.

Yes. During the design process, you can crop and position your image within the puzzle layout preview.

We recommend keeping important faces, text, and details away from the outer edges.

Slight color differences between screens and printed products are normal.

Phone, tablet, and computer displays often use different brightness and color settings than professional printing equipment.

No. Your puzzle is printed using the image and layout submitted during checkout.

Please carefully review cropping, brightness, spelling, positioning, and image quality before placing your order.

Bleed lines help ensure your printed image extends fully to the edge after production trimming.

Cut lines show where the puzzle will be trimmed and cut into pieces.

For best results, keep important details safely inside the visible design area.

Most orders are produced within 1–3 business days before shipping.

Production times may increase during peak holiday periods.

Yes. You can create and add multiple puzzle designs to your cart before checkout.

Yes. You can enter a separate shipping address during checkout, which is helpful for gifts and direct deliveries.

Because every puzzle is produced to order, changes or cancellations must be requested quickly after purchase.

Please contact us as soon as possible if you need assistance with an order update.

Yes. Tracking information is sent by email once your order has shipped.

We currently accept major credit cards, PayPal, Shop Pay, and additional payment options displayed during checkout.

We currently ship within:

• United States
• Canada
• Mexico

Free standard shipping to the 48 contiguous states and U.S. military addresses (APO/FPO/DPO).

Shipping to Alaska, Hawaii, and U.S. territories is $7.99 per order, excluding qualifying military addresses.

Shipping to Canada is $21.99 for standard delivery or $49.99 for expedited delivery. Standard shipping to Mexico is $30.00 per order.

International duties and taxes are not prepaid.

Orders are typically shipped using trusted carriers such as UPS and USPS depending on destination and package size.

Please contact us and include clear photos of the issue so our team can review the situation and assist you as quickly as possible.

If we confirm a manufacturing defect, we will provide a replacement solution at no additional cost.

Because every puzzle is individually produced, refunds are generally not available for issues related to photo quality, image selection, cropping, or submitted design choices.

However, we will always review confirmed production issues or shipping damage.

Yes. Many customers preserve their completed puzzles using puzzle glue or framing systems designed for jigsaw puzzles.

Always follow the adhesive manufacturer’s instructions for best results.

To help preserve print quality and puzzle board condition:

• store puzzles in a dry environment
• avoid direct sunlight
• keep away from excessive humidity

Using the original puzzle box is recommended for long-term storage.

Yes. Our puzzles are designed with precision-cut interlocking pieces to create a secure and enjoyable assembly experience.

We use eco-friendly inks and recyclable packaging materials wherever possible as part of our production process.