Frequently Asked Questions
Everything You Need To Know Before Ordering
Find helpful answers about puzzle sizes, image setup, production, shipping, quality, and puzzle care. This guide is designed to help you prepare your order with confidence before checkout.
Photo & File Setup
We currently accept:
- JPG / JPEG
- PNG
- GIF
- SVG
Most smartphone and digital camera photos work well without additional editing.
Higher-resolution images generally produce sharper printed results.
Recommended minimum image sizes:
- 48 / 100 / 252 piece puzzles: at least 1600 pixels on the longest side
- 500 / 1000 piece puzzles: at least 2500 pixels on the longest side
Well-lit, sharp photos typically create the best results.
A 300 DPI image is ideal when available, but modern phone and camera photos usually work well as long as the original image has not been heavily compressed or cropped.
Yes. Most modern smartphone photos work very well for puzzle printing.
For best results:
- use the original image
- avoid screenshots
- avoid heavily compressed social media downloads
The maximum upload size is currently 50 MB per image.
Yes. During the design process, you can crop and position your image within the puzzle layout preview.
We recommend keeping important faces, text, and details away from the outer edges.
Slight color differences between screens and printed products are normal.
Phone, tablet, and computer displays often use different brightness and color settings than professional printing equipment.
No. Your puzzle is printed using the image and layout submitted during checkout.
Please carefully review cropping, brightness, spelling, positioning, and image quality before placing your order.
Bleed lines help ensure your printed image extends fully to the edge after production trimming.
Cut lines show where the puzzle will be trimmed and cut into pieces.
For best results, keep important details safely inside the visible design area.
Ordering, Production & Shipping
Most orders are produced within 1–3 business days before shipping.
Production times may increase during peak holiday periods.
Yes. You can create and add multiple puzzle designs to your cart before checkout.
Yes. You can enter a separate shipping address during checkout, which is helpful for gifts and direct deliveries.
Because every puzzle is produced to order, changes or cancellations must be requested quickly after purchase.
Please contact us as soon as possible if you need assistance with an order update.
Yes. Tracking information is sent by email once your order has shipped.
We currently accept major credit cards, PayPal, Shop Pay, and additional payment options displayed during checkout.
We currently ship within:
- United States
- Canada
- Mexico
Shipping within the United States is free.
Shipping to Canada and Mexico is currently $19.99 per order. Free international shipping may apply on qualifying orders above specific thresholds.
International duties and taxes are not prepaid.
Orders are typically shipped using trusted carriers such as UPS and USPS depending on destination and package size.
Quality, Replacements & Puzzle Care
Please contact us and include clear photos of the issue so our team can review the situation and assist you as quickly as possible.
If we confirm a manufacturing defect, we will provide a replacement solution at no additional cost.
Because every puzzle is individually produced, refunds are generally not available for issues related to photo quality, image selection, cropping, or submitted design choices.
However, we will always review confirmed production issues or shipping damage.
Yes. Many customers preserve their completed puzzles using puzzle glue or framing systems designed for jigsaw puzzles.
Always follow the adhesive manufacturer’s instructions for best results.
To help preserve print quality and puzzle board condition:
- store puzzles in a dry environment
- avoid direct sunlight
- keep away from excessive humidity
Using the original puzzle box is recommended for long-term storage.
Yes. Our puzzles are designed with precision-cut interlocking pieces to create a secure and enjoyable assembly experience.
We use eco-friendly inks and recyclable packaging materials wherever possible as part of our production process.
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Why MakeYourPuzzles
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Made in the USA
Manufactured entirely in the USA
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Full Customization
Personalize both the puzzle image and the box design.
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Premium Quality
Printed digitally on thick, durable ESKA® board.
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Rapid Turnaround
Produced in 1–3 business days
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Free Shipping USA
Enjoy free UPS delivery with tracking on every U.S. order.
Explore Puzzle Styles
Ready To Create Your Puzzle?
Turn your favorite photos into a premium puzzle produced in the USA using durable puzzle board, precision-cut pieces, and fast production times.
Customer Service hours are 9am to 5pm EST Monday through Friday.

