Refund policy
Return and Refund Policy
Made-to-Order Products
Every MakeYourPuzzles product is manufactured specifically for the customer. Because our puzzles are personalized or made to order, we do not accept returns or exchanges and do not provide refunds for reasons unrelated to a manufacturing defect, printing defect, damage, or fulfillment error.
Customer-Submitted Designs and Images
We cannot provide a refund or replacement for issues resulting from a customer’s submitted or approved design choices. These include image quality or resolution, cropping, positioning, spelling, colors, selected photos, layout choices, or other customization decisions.
Damaged, Defective, or Incorrect Products
If your puzzle arrives damaged, contains a material or printing defect, has missing pieces, or is different from the product you ordered, please contact us within 30 days after delivery. After reviewing the issue, we will provide an appropriate replacement or refund at no additional cost. A puzzle may be opened or partially assembled when reporting a defect or missing piece.
How to Report a Problem
Please email us at info@makeyourpuzzles.com and include:
- Your full name
- Your order number
- A description of the problem
- Clear photographs showing the damage, defect, incorrect product, or affected puzzle area
We will review the information and respond with the next steps as quickly as possible.
Return Shipping
Do not return a product unless we specifically ask you to do so. If we require the return of a damaged, defective, or incorrect product, MakeYourPuzzles will provide return instructions and cover the authorized return-shipping cost.
Cancellations
Orders may be canceled within one hour after they are placed. To request a cancellation, contact us immediately and include your order number.
After the one-hour cancellation period has passed, the order enters our production process and can no longer be canceled, changed, or refunded.