FAQs Custom Puzzles

Currently we offer the following puzzle size and piece counts:

• 1000 piece puzzle, 19.25" x 26.625"
• 500 piece puzzle, 19.25" x 26.625"
• 252 piece puzzle, 14.00" x 19.
• 25"
• 100 piece puzzle, 14.00" x 19.25"
• 48 piece puzzle, 14.00" x 19.25"

So what size will work best for you? Our recommendations are as follows:

48 pieces: Children 4-6 years old

100 pieces: Children 6-8 years old

252 pieces: Children 9-10 years & adults

500 pieces: Children 10+ & adults (5+ hours are often required)

1000 pieces: Children 10+ & adults (10+ hours are often required)

The level of difficulty and time required may vary based on the uploaded photos. Rule of thumb is that the more colorful the photos are, the easier the puzzle process seems to be.

The size of the puzzle pieces varies by the overall puzzle size and the puzzle categories.

These are an average range of puzzle piece dimensions in inches. Our random nature of these puzzle pieces produce varying sizes

• 1000 piece puzzle: 11/16" x 11/16"
• 500 piece puzzle: 1-1/16" x 1-5/16"
• 252 piece puzzle: 1-1/16" x 1"
• 100 piece puzzle: 1-7/8" x 1-7/16"
• 48 piece puzzle: 2-1/2" x 2-3/16"

When cutting a puzzle, you have two primary options to choose for puzzle piece shape – ribbon cut and random cut.

Ribbon cut puzzles cut pieces on a grid – there are clear lines both vertically and horizontally in the puzzle. This means you could build the puzzle line by line at a time. It also means the shape and size of your individual pieces will be fairly consistent.

Random cut puzzles do not follow a grid. Each piece is individually shaped. When it’s being built, you’d likely be developing clusters of pieces rather than lines of pieces.

Random cut puzzles can offer a greater challenge for larger puzzles where audiences may be anticipating a more traditional ribbon cut, but it may also be an added benefit in smaller puzzles because there is little risk of confusing where a piece may go.

We use only 100% recycled premium real puzzle board. This board will stay flay during the production process and ensures the puzzle pieces will interlock perfectly for years to come.

For the custom puzzle box (rigid box) we use 100% recycled cardboard.

We only use inks that are eco-friendly and non-toxic.

Our aim is to reduce packaging to a minimum. Our packaging is bio-degradable and 100% curbside recyclable.

Our premium puzzle board thickness is Premium Puzzle 70pt Blue Board.

For all puzzle sizes, we use one puzzle box size: 10" x 8" x 1.75". It is a premium cardboard 2 piece rigid box.

Absolutely, we recommend Elmer's Glue or Modge Podge.

All our custom jigsaw puzzles are all made in the USA.

We can process JPG (jpg, jpeg), PNG, GIF and SVG formats. Most digital cameras automatically take pictures in the required JPG format! If you have any other formats, please contact us and we will make it work. Our customer service can be reached at info@makeyourpuzzle.com

The higher the resolution, the better the quality of your printed photo puzzle. The final
product also depends strongly on the resolution of the original digital photo.

If your image has a minimum length of 1600 pixels on its longest side, this is sufficient for a puzzle of 48, 100, 252 pieces. This measurement corresponds approximately to a picture taken with a 2-megapixel camera. For a puzzle consisting of 500 and 1000 pieces, we recommend a minimum of 2500 pixels, corresponding to a 4-megapixel digital camera/phone camera.

We recommend a minimum dpi (dots per inch) of 300 dpi.

The maximum file size you can upload is 500MB (megabyte) per file.

No, we do not edit or modify your image(s) – your image will be printed exactly like you submitted.

Yes. During the creation process, you have control over how your image is positioned and cropped when produced.

Unfortunately, color differences can occur due to the individual adjustment of monitors, which can differ in brightness, resolution, contrast, and color.

While using our Photo Puzzle Customizer, you will recognize two different lines. Both lines will help you to optimize your puzzle customization process.

The blue line is the Bleed line - so what is Bleed?

In short, bleed is a printing term that refers to the area that is printed beyond the edge of the finished page size. If we didn't have bleed, and cut down your artwork even a fraction off of the trim line, you'd then have white edges showing on your artwork where you actually wanted your image all the way up to the edges. Having this bleed area prevents this from happening and ensures having a nice clean trim edge to the puzzles.

Pink dotted line - is the Puzzle Die Cut line. What is the cut line for?

The pink dotted line indicates where the puzzle die will make the cut on the printing sheet. So it is important to check that all image elements along with your potentially added text section is within this area and not on or off the pink dotted edge.

If you have further questions, please let us know and contact us at info@makeyourpuzzle.com

Generally, orders are processed within 2-3 business days and are shipped fast.

We offer rush order service at these times for an additional fee. Please contact customer service for more information.

After adding your first product to the shopping cart, go back to the main page (home button) and continue shopping. This way, you can order several different photo products in one order.

Yes, not a problem. During the checkout process you can enter the ship-to address.

Yes, it is possible. However, please notify customer service within 1 hour of placing your order. We cannot guarantee to modify or cancel orders once they are placed in our system.

Absolutely, once your order has been produced and prepared for shipping, you will receive an email with the tracking number and the service provider.

We offer all major credit/debit cards, PayPal and Amazon Pay.

Currently we ship to the USA, Canada and Mexico. We are working together with our logistic partners on solutions that will allow us to ship worldwide with a few exceptions in the near future.

USA: Free shipping on all orders in the USA.

Expedited shipping may be available for an additional fee.

Canada: $19.99 per order

Expedited shipping may be available for an additional fee.

Potential duties and taxes are not prepaid by MakeYourPuzzles.com but have to be paid upon delivery by the recipient. For additional information and a calculation of duties and taxes please check the link below:

https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

FREE Shipping to Canada starts at $199.00

Mexico: $19.99 per order

Expedited shipping may be available for an additional fee.

FREE Shipping to Mexico starts at $199.00

We ship our products either with UPS or USPS - all services offer tracking. As soon as the tracking number is generated, you will receive an email with the shipper information along with the tracking number.

We are sorry that your puzzle arrived defective!

Please contact us describing the quality issue along with some pictures that show the defect.

We will get back to you with a solution quickly.

We cannot offer a refund for a custom puzzle(s). As a result, we recommend choosing and uploading the highest quality image possible when you place your order.

However, if you have received your puzzle(s) in a defective state, we certainly start a refund/replacement process.

To initiate a refund/replacement, please contact us and please add pictures of the defect/quality issue so we can quickly determine the problem and get it fixed!

If we've found the item to be defective, we'll produce a replacement and ship it on our expense.